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If you’ve decided to take the plunge and hire a house-cleaning service, it means you’re committed to a new standard of cleanliness or you simply needs some help.  However, Not all cleaning services are created equal, and if you don’t take the time to screen your choice properly, you may be disappointed with the results.

That’s why it’s worthwhile to narrow your choices for a cleaning service to a select few, and conduct an interview with each. This will serve as a screening process to prove your cleaning crew can be trusted with the valuables inside your home and that the cleaners will do the best job possible for the price you’re paying.

So, before you hire your next house cleaning service, make sure you ask the following ten essential questions.

1. How does your pricing system work?

No one wants to hire a service without being absolutely certain you’re getting your money’s worth. Make sure you understand how you’ll be charged. Most cleaning services set an hourly rate with an option to put a cap on the estimated hours.

Others will expect a flat rate per cleaning. However they choose to charge you, it’s essential that you compare the rates between companies and make sure you won’t be charged for idle work.

2. How long have you been in business?

To be honest, anyone can start a cleaning business. All it takes is a general knowledge of finances and a few people who will mop floors. But that doesn’t mean every cleaning business will be successful.

A sustainable company will more likely have been in business for several years. This doesn’t mean you should avoid startup cleaning services altogether, but if you’re looking for something long term that’s run by experts, go for a cleaning company that’s been in business for at least five years.

3. Do you have insurance for both the home and your employees?

Insurance is essential for a positive experience with a cleaning company. Look for companies who carry at least $1 million in insurance coverage in case of damages. That sounds like a lot, but think of the costs that could be involved if your cleaning service accidentally starts a fire, a cleaning product eats the finish on your wood floors, or an employee breaks an heirloom vase.

Accidents happen, and you want to make sure you’ll be covered in the event of one. Also, check that the company has workers compensation for all its employees. Workers compensation is a good sign that the company values its employees, and valued employees generally make better workers.

Perhaps more important, workers compensation also guarantees that you won’t be held liable if someone gets hurt while working on your property.

4. What is your employee screening process like?

If you’re going to let complete strangers into your home on a regular basis, you want to be certain they’re worthy of trust. At the very least, the company should check an employee’s background for a criminal history.

At Dusting Divas, we check criminal backgrounds, drug screen and check references.

5. How do you control quality?

The cleaning companies that hope to survive will have standards for controlling the quality of work performed in your home. To some extent, this answer to this question will depend on the company’s willingness to accept feedback.

Ideally, the firm will survey its clients following every cleaning, and if there’s anything that wasn’t up to your standards, it will return to fix the issues or offer a partial refund.

At Dusting Divas, we ​have an extensive quality program.  Here’s a link for a full explanation of our process.

6. How do you train your employees?

It’s the sad truth, but many companies don’t offer any form of training for their workers. They simply take anyone with a little experience who applies for the job, and puts them to work.

The best companies will have a formal, documented training program so they can offer proof that their employees are fully qualified and will deliver consistent quality in their work.

7. Can you provide me a written list of tasks you perform?

This is very important since nearly every company will offer different services in its basic package. You need to know what you’re paying for, so obtaining written specifications up front for each cleaning package will enhance your level of satisfaction with the business and help you determine whether it’s a good match.

Click here for a list of our maintenance cleaning tasks.​

8. Do you offer a guarantee on your cleaning services?

It is a possibility that you might not be entirely pleased with the work after it’s completed. In the event that you’re unhappy with the quality of service, you should have some sort of guarantee.

This guarantee should include a 100-percent, ironclad, risk-free, money-back promise so you receive the highest quality of service possible. You should feel complete satisfaction following your cleaning, and if there’s no guarantee up front, you should look elsewhere.

9. What equipment and supplies do you use and who provides them?

For the sake of your home and family’s health, you’ll want to know which equipment and cleaning supplies the cleaners will be using on your home. You may have a member of your family or pet who can’t handle the stronger cleaning supplies for health and safety, so the company should volunteer or possess alternatives of cleaning supplies that have fewer risks attached.

10. Do you do special cleaning projects?

Everyone likes to go the extra mile in cleaning every once in a while, whether to prepare for a party or as part of annual spring cleaning. It’s not worth the hassle of finding another cleaning company just because the one that does it for you on a regular basis won’t do extra projects.

Find one that will help you out at any time with anything, not just the standard tasks during the regular cleaning schedule.

Dusting Divas Does It All!

When you put any of these questions to the Dusting Divas, we will respond with the answers you want to hear. We started our journey in 2007, and ever since, our two locations in Bartlesville and Collinsville, OK train their employees to guarantee your peace of mind.

We make it easy to book a cleaning, and we’re always dependable. With our 100-percent satisfaction guarantee, there’s no way you can go wrong with our services and standard of clean. Get your free quote today!

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