Tips are not required but are certainly appreciated by our cleaners. You can leave a cash tip in an envelope cleared marked as “Tip for Naturalcare Cleaners”. To use your credit card simply email or call the office and tell us to include a tip before we charge!
We understand things happen. But please keep in mind we are reserving a time for you and our cleaners rely on a full schedule. You are free to cancel your service at any time, however, we have a $75 SAME DAY CANCELLATION FEE which is charged if you cancel after 5pm on the evening prior […]
We do a preauthorization the day before but dont worry this is not a charge! Billing is done the following day and that is when your card is charged.
Simply book as normal. In the comments section, mention you have purchased or was given a cleaning coupon and would like to apply it to the clean. We will take it from there!
If you’re not content with your cleaning, we will come out and re-clean. If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
Simple! If something is not done to your expectations, please let us know. We’ll send a team out to make it right. If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service or have a expiration date. There might be a couple reasons why a specific discount code no longer works. Please get in touch if you have […]