Terms conditions

Website Terms and Conditions of Use

For a great experience here is what you need to know!

  • Cleaning Supplies: We bring all the cleaning supplies including our 4-stage hepa vacuum, chemical free dry-vapor steam machine and a fresh bag of color coded anti-microbial microfiber cleaning cloths.
  • Arrival Window: We cannot guarantee an exact arrival time but do offer a 30 min call ahead service.
  • ** Cleaning Time: The first cleaning is quoted based on a normal home condition. If the job requires extra time we will call you for authorization if time is needed.
  • Recurring Clients: You received 25% to 35% off your first clean. To qualify for this discount you must complete 5 recurring services. If you do not complete 5 recurring cleanings, you will be charged the one time cleaning price based on your home size plus any additional time requested.
  • Late Cancellations: A $75 fee will be charged if the technicians are unable to access the home or there is a cancellation within 24 hours of the service.


Your use of this website is governed by the terms and conditions set forth below. Please read them carefully. By using this web site, you agree to comply with and to be bound by these terms and conditions. If you do not agree to these terms and conditions, you may not use this web site and should exit from it now. Naturalcare Cleaning Service reserves the right to change this web site and these terms and conditions at any time without notice to you by posting such changes to this web site.

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. By booking any cleaning from this web site, you agree with this Terms and Condition of Use. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Naturalcare Cleaning Service web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Naturalcare Cleaning Service’s web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Naturalcare Cleaning Service at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Naturalcare Cleaning Service’s web site are provided “as is”. Naturalcare Cleaning Service makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Naturalcare Cleaning Service does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Naturalcare Cleaning Service or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Naturalcare Cleaning Service’s Internet site, even if Naturalcare Cleaning Service or a Naturalcare Cleaning Service authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Naturalcare Cleaning Service’s web site could include technical, typographical, or photographic errors. Naturalcare Cleaning Service does not warrant that any of the materials on its web site are accurate, complete, or current. Naturalcare Cleaning Service may make changes to the materials contained on its web site at any time without notice. Naturalcare Cleaning Service does not, however, make any commitment to update the materials.

6. Links

Naturalcare Cleaning Service has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Naturalcare Cleaning Service of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Naturalcare Cleaning Service may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Naturalcare Cleaning Service’s web site shall be governed by the laws of the State of Illinois without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Terms of use

1. Cleaning Supplies/ Equipment

Naturalcare Cleaning Service provides environmentally-friendly chemical free products and nearly all equipment required for cleaning your apartment. You will need to provide a toilet brush and running water. If you want high areas cleaned, you must provide a step stool. If you want carpets and rugs vacuumed, you must provide a vacuum. If you would like us to use specialty products (e.g., simply green, bleach, stainless steel cleaner, sponge mop), please leave it out and include this request in your special account instructions.

2. Cancellations

For Naturalcare Cleaning Service will assess a $50 cancellation fee if a repeat clean is cancelled after Noon, 12PM CST the day before your appointment. For one time cleans (e.g. post-construction, etc.) a 50% cancellation fee will be applied for cleans not cancelled by Noon, 12PM the day before your clean.

3. No Warranty

Naturalcare Cleaning Service provides this web site and its content “as is” and without any representation or warranty, express, implied, or statutory. Naturalcare Cleaning Service specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose, and non-infringement. Naturalcare Cleaning Service protects the security and safety of its customers and its quality of services by being fully insured, bonded and certified.

4. Direct Hiring of Our Cleaning Technicians

Naturalcare Cleaning Service invests heavily in training methods and background screening to find quality employees. Hiring OUR current, Ex-worker(s) and/or accepting side propositions makes you liable for an employment referral fee of $5,000.00 if you directly employ (legally or cash basis) anyone currently or formerly employed by us within the 2 year period prior to such employment. By using our service, you agree to notify us of any attempts to solicit or accept illegal business, otherwise; Attorney, Legal and miscellaneous expenses incurred to investigate and/or collect this fee will be added if this employment is discovered. Exchanging contact info is considered part of this breach.

Unless complying with all laws; direct, unreported or inappropriate employment practices are illegal. You acknowledge being informed that Naturalcare Cleaning Service is obligated to report illegal hiring activities. In fact, anyone may report this to the proper Government and Judicial authorities so investigation ensues. Implication, complicity or withholding knowledge of illegal activity is not only prosecutable by Naturalcare Cleaning Service (when applicable), but also by United States Federal and Local Laws.

5. Employee safety

Naturalcare Cleaning Service reserves the right to remove its employees from your home should the environment become unsafe, our cancellation policy will apply.

6. Pets

We will gladly work around pets. If your pet becomes anxious or presents a safety concern, Naturalcare Cleaning Service reserves the right to remove its employees from your home. If an employee leaves your home prior to completion, Naturalcare Cleaning Service will charge you a pro-rated expense based on work performed. If removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.

7. Breakage/Damage and Loss Policy

Customers must provide images of damage of both before and after the cleaning along with proof that damages were caused at the time of the cleaning. All claims must be made within 24 hours of the cleaning. Once the office receives the notification we will contact you as soon as possible. If we do not hear from you within the next 30 days we will assume you do not want to have us resolve the issue and the situation will void.

8. Delays

Cleaning Technicians are allowed an 1 hour window to deal with traffic, parking, and other surprises.

9. Recurring Price Structure

If you decide not to continue our recurring service after the first cleaning, you will be charged the one time cleaning price.

10. Right to Refuse Service

Cleaning Technicians have the choice to leave upon arrival if the home is in extreme condition or feel unsafe/threatened. If you book a cleaning online that is not reasonable, such as a cleaning up after a large party, the cleaners may refuse service on the spot and you will be charged the maximum cancellation fee.

11. Confirmation

Booking a service online doesn’t guarantee you a spot for that date/time. You will be contacted by email or phone with a confirmation.

12. Refunds/Re-Cleans

Any refunds will not be given if not contacted within 24 hours of the cleaning nor any re-cleans will be done if not notified within 24 hours. Any re-cleans can only be done with the same cleaning technician(s) and only within the first 48 hours of the initial cleaning.

16. Price Adjustments

If the pricing calculator underestimates the price of your cleaning and the condition of your home is much worse than predicted we do have permission to either adjust the price or refuse the service.

17. Valuables

Please safely secure heirlooms and collectibles prior to cleanings. Please advise of fragile items (and their care) in special account instructions.

18. Large and Heavy items

For safety and liability reasons, Naturalcare Cleaning Service will not allow its Cleaning Professionals to lift or move heavy items or furniture.

19. Satisfaction Policy

Naturalcare Cleaning Service cannot guarantee the results of mini-blind, grout, chandelier, or vaulted ceiling fan cleaning. Mold remediation is a specialty. FTM does not provide mold remediation and cannot be liable for any mold related risks in client home. Naturalcare Cleaning Service does not assume responsibility for the restoration of severely worn, stained or mildewed caulking and grout.