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Category: FAQ

Do I need to leave a tip? - Naturalcare Cleaning Service

Do I need to leave a tip?

Posted on November 16, 2019 | by admin | Leave a Comment on Do I need to leave a tip?

Tips are not required but are certainly appreciated by our cleaners. You can leave a cash tip in an envelope cleared marked as “Tip for Naturalcare Cleaners”. To use your credit card simply email or call the office and tell us to include a tip before we charge!

Posted in FAQ | Tagged Pricing & Policies

What is your cancellation policy?

Posted on November 16, 2019 | by admin | Leave a Comment on What is your cancellation policy?

We understand things happen. But please keep in mind we are reserving a time for you and our cleaners rely on a full schedule.  You are free to cancel your service at any time, however, we have a $75 SAME DAY CANCELLATION FEE which is charged if you cancel after 5pm on the evening prior […]

Posted in FAQ | Tagged Pricing & Policies

When does my card get charged?

Posted on November 16, 2019 | by admin | Leave a Comment on When does my card get charged?

We do a preauthorization the day before but dont worry this is not a charge!  Billing is done the following day and that is when your card is charged.

Posted in FAQ | Tagged Pricing & Policies

I have a cleaning coupon, how do I use it?

Posted on November 16, 2019 | by admin | Leave a Comment on I have a cleaning coupon, how do I use it?

Simply book as normal. In the comments section, mention you have purchased or was given a cleaning coupon and would like to apply it to the clean.  We will take it from there!

Posted in FAQ | Tagged Pricing & Policies

What is your refund policy?

Posted on November 16, 2019 | by admin | Leave a Comment on What is your refund policy?

Simple! If something is not done to your expectations, please let us know. We’ll send a team out to make it right. If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

Posted in FAQ | Tagged Pricing & Policies

Why is the discount code not working?

Posted on November 16, 2019 | by admin | Leave a Comment on Why is the discount code not working?

Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service or have a expiration date. There might be a couple reasons why a specific discount code no longer works. Please get in touch if you have […]

Posted in FAQ | Tagged Pricing & Policies

What do I do with my pet?

Posted on November 16, 2019 | by admin | Leave a Comment on What do I do with my pet?

We love animals, but they don’t always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. You can leave detailed pet instructions during the online scheduling process.

Posted in FAQ | Tagged Trust & Safety

Can I trust my cleaning technicians?

Posted on November 16, 2019 | by admin | Leave a Comment on Can I trust my cleaning technicians?

Absolutely. All Naturalcare cleaning technicians and maids are highly trained, background and reference checked, as well as insured and bonded. Our training period typically lasts two to four weeks and cleaners are full-time employees of our company, not contractors.

Posted in FAQ | Tagged Trust & Safety

How long have you been in business?

Posted on November 16, 2019 | by admin

Naturalcare Cleaning Service has been in business serving thousands of Houston residents and businesses since 2008. We have an excellent standing on Yelp, Google+ and Facebook.

Posted in FAQ | Tagged Trust & Safety

Are you insured and bonded?

Posted on November 16, 2019 | by admin | Leave a Comment on Are you insured and bonded?

Oh Yes, Naturalcare is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours.

Posted in FAQ | Tagged Trust & Safety

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