Tips are not required but are certainly appreciated by our cleaners. You can leave a cash tip in an envelope cleared marked as “Tip for Naturalcare Cleaners”. To use your credit card simply email or call the office and tell us to include a tip before we charge!
We understand things happen. But please keep in mind we are reserving a time for you and our cleaners rely on a full schedule. You are free to cancel your service at any time, however, we have a $75 SAME DAY CANCELLATION FEE which is charged if you cancel after 5pm on the evening prior […]
We do a preauthorization the day before but dont worry this is not a charge! Billing is done the following day and that is when your card is charged.
Simply book as normal. In the comments section, mention you have purchased or was given a cleaning coupon and would like to apply it to the clean. We will take it from there!
Simple! If something is not done to your expectations, please let us know. We’ll send a team out to make it right. If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service or have a expiration date. There might be a couple reasons why a specific discount code no longer works. Please get in touch if you have […]
We love animals, but they don’t always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. You can leave detailed pet instructions during the online scheduling process.
Absolutely. All Naturalcare cleaning technicians and maids are highly trained, background and reference checked, as well as insured and bonded. Our training period typically lasts two to four weeks and cleaners are full-time employees of our company, not contractors.
Naturalcare Cleaning Service has been in business serving thousands of Houston residents and businesses since 2008. We have an excellent standing on Yelp, Google+ and Facebook.
Oh Yes, Naturalcare is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours.