Frequently Asked Questions

Are you wrestling around with the idea of hiring a Houston maid service?  Here are 6 reasons why you should choose Naturalcare Cleaning Service. SERIOUSLY SAVES TIME Whether you have a busy life hauling kids back and forth to soccer practice, or you just enjoy the Houston nightlife, Naturalcare takes one thing off of your […]

Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service or have a expiration date. There might be a couple reasons why a specific discount code no longer works. Please get in touch if you have […]

Tips can be given in several different ways. If you leave cash please make sure to leave a clear note that says Naturalcare or cleaning staff.After your cleaning you will receive an email for quality that has an area for tips. All tips updated there will go straight onto your card on file.

We do a preauthorization the day before but don’t worry this is not a charge! Billing is done the following day and that is when your card is charged.

Simple! If something is not done to your expectations, please let us know. We’ll send a team out to make it right. If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

We understand things happen. But please keep in mind we are reserving a time for you and our cleaners rely on a full schedule.  You are free to cancel your service at any time, however, we have a $75 SAME DAY CANCELLATION FEE which is charged if you cancel after 5pm on the evening prior […]

If you’re not content with your cleaning, we will come out and re-clean. If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

We love animals, but they don’t always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. You can leave detailed pet instructions during the online scheduling process.

Light dishes are included during the services. If it is a sink full or 10 minutes plus worth of dishes we will contact the client to add on dish service. We can add dish service as a one time or recurring.

Simply book as normal. In the comments section, mention you have purchased or was given a cleaning coupon and would like to apply it to the clean. We will take it from there!

We price based on the number of bedrooms, bathrooms and square footage of the home. Select the number and the price is shown instantly on the book it now page!

We send in between 1- 4 techs depending on the day or service and the job size.

We service from downtown Houston to Katy!  When you go to our booking page simply enter your address and we can instantly tell you if we service your area!We base time off the number of bedrooms, bathrooms and square footage of the home AND the type of service needed. Since we are doing phone or online bookings […]

Naturalcare Cleaning Service has been in business serving thousands of Houston residents and businesses since 2008. We have an excellent standing on Yelp, Google and Facebook.

Simply go to our booking form and schedule your appointment online. Alternatively you can give us a call if there are any issues at all.

Oh yes!  We have the most equipment of any Maid Service you will find. Including: Powerful dry steam vapor cleaning system* Hepa 4 stage backpack vacuum 42 Color Coded Microfiber cleaning cloths Orange Oil, Citric Acid, HydogenPeroxide and Hungry DI Water Bucket with: toothbrush, scraper, scrubbies, magic eraser and lavender oil Have something you would […]

Tips are not required but are certainly appreciated by our cleaners. You can leave a cash tip in an envelope cleared marked as “Tip for Naturalcare Cleaners”. To use your credit card simply email or call the office and tell us to include a tip before we charge!

Absolutely not! We can provide you with a 30 min call or text a head to let you know when the staff is on the way. You are able to meet them there, leave a hidden key or use our key service. Just let us know what works best for you!

We do train our staff on certain products, but if there is a product you would like them to us please email Candice and we can review it. If it’s a natural product- no problem! If it’s a harsh chemical we can suggestion some natural more low impacting product for our staff to usu. [email protected]

Absolutely. All Naturalcare cleaning technicians and maids are highly trained, background and reference checked, as well as insured and bonded. Our training period typically lasts two to four weeks and cleaners are full-time employees of our company, not contractors.

You surely can request a tech to be your regular tech. We assign to the lead in charge of that team. When requesting a lead they may not always have the same cleaning tech. But can be the same lead. If you requested lead calls in for the day we will send an email letting […]

Absolutely! Our book it now form offers pricing based on standard full house cleans. If you need anything switched up or changed just include it in the notes section when you checkout. Looking for a full custom solution? Call us directly and we can build a cleaning that is right for you! 281-531-0544

Oh Yes, Naturalcare is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours.