FAQ

Do I need to leave a tip?

Category: FAQ | Published on Saturday November 16, 2019

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Tips are not required but are certainly appreciated by our cleaners. You can leave a cash tip in an envelope cleared marked as “Tip for Naturalcare Cleaners”. To use your…

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Can I have the same tech?
Category: FAQ | Getting Started

You surely can request a tech to be your regular…

Is dish service included?
Category: FAQ | Getting Started

Light dishes are included during the services. If it is…

Where can I leave a tip?
Category: FAQ | Getting Started

Tips can be given in several different ways. If you…

Do I have to be home for the clean?
Category: FAQ | Getting Started

Absolutely not! We can provide you with a 30 min…

Can they use my product?
Category: FAQ | Getting Started

We do train our staff on certain products- but if…

How long will we be in the home?
Category: FAQ | Getting Started

We service from downtown Houston to Katy!  When you go…

How many techs are sent to your home?
Category: FAQ | Getting Started

We send in between 1- 4 techs depending on the…

Do you bring your own supplies and equipment?
Category: FAQ | Getting Started

Oh yes!  We have the most equipment of any maid…

How much will it cost?
Category: FAQ | Getting Started

We price based on the number of bedrooms, bathrooms and…

Can I customize my clean?
Category: FAQ | Getting Started

Absolutely! Our book it now form offers pricing based on…

How do I book my first appointment?
Category: FAQ | Getting Started

Simply go to our booking form and schedule your appointment online. Alternatively…

Do I need to leave a tip?
Category: FAQ | Pricing Policies

Tips are not required but are certainly appreciated by our…

What is your cancellation policy?
Category: FAQ | Pricing Policies

We understand things happen. But please keep in mind we…

When does my card get charged?
Category: FAQ | Pricing Policies

We do a preauthorization the day before but dont worry…

I have a cleaning coupon, how do I use it?
Category: FAQ | Pricing Policies

Simply book as normal. In the comments section, mention you…

What is your 100% Guarantee policy?

If you’re not content with your cleaning, we will come…

What is your refund policy?
Category: FAQ | Pricing Policies

Simple! If something is not done to your expectations, please…

Why is the discount code not working?
Category: FAQ | Pricing Policies

Some discounts are for first time customers only and some…

What do I do with my pet?
Category: FAQ | Trust & Safety

We love animals, but they don’t always love us. If…

Can I trust my cleaning technicians?
Category: FAQ | Trust & Safety

Absolutely. All Naturalcare cleaning technicians and maids are highly trained, background…

How long have you been in business?
Category: FAQ | Trust & Safety

Naturalcare Cleaning Service has been in business serving thousands of Houston residents…

Are you insured and bonded?
Category: FAQ | Trust & Safety

Oh Yes, Naturalcare is insured and bonded. We understand that it…